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Privacy Statement

  • Opening hours
  • Monday to Thursday : 8h - 16h30
  • Friday : 8h - 15h30
  • Saturday & Sunday : closed


We understand that your trust in us, is VERTEXCO’s most important asset (hereinafter referred to as "VERTEXCO", "we" or "us"). As such, your privacy is essential for us.

This privacy statement (hereinafter referred to as "Privacy Statement") is applicable, inter alia, to (i) our website (hereinafter referred to as the "Website"), (ii) all (commercial) relations between VERTEXCO and its customers, prospects and business partners, and (iii) when visiting VERTEXCO’s registered office.

This Privacy Statement includes information about the personal data collected by VERTEXCO, as well as the manner in which VERTEXCO uses and processes this personal data.

VERTEXCO wishes to emphasize that it always attempts to act in accordance with (i) the Belgian Privacy Law of 30 July 2018 concerning the protection of individuals with regards to the processing of personal data, (ii) the EU Regulation of 2016 concerning the protection of individuals with regards to the processing of personal data, regarding the free movement of such data and repealing Directive 95/46/EC and/or (iii) all (future) Belgian laws regarding the implementation of this Regulation.

Visiting the Website, creation of an account, appealing on the services of VERTEXCO, the purchase of products/goods of VERTEXCO and/or any other communication with VERTEXCO, implies your explicit approval (through disclosure of your personal information or opt-in) of the Privacy Statement and consequently how we collect, use and process your personal data.

Please read this Privacy Statement in conjunction with VERTEXCO's legal disclaimer and cookie policy.

I. Types of personal data

VERTEXCO can collect and process the following personal data:

✓ Name

✓ Surname

✓ Account name and password

✓ Customer number

✓ Company name

✓ Company address

✓ Invoicing address

✓ IP-address

✓ E-mail address

✓ Telephone number (landline and/or mobile phone)

✓ Communication preference

✓ All personal data provided in the “free field” when completing and submitting a contact form

✓ All personal data freely provided to VERTEXCO (e.g. in light of correspondence with VERTEXCO)

✓ […]


VERTEXCO also automatically collects anonymous information regarding your use of the Website. As such, VERTEXCO shall, for example, automatically log which sections of the Website and Platform you visit, which web browser you use, which website you visited when you obtained access to the Website. We cannot identify you through these data, but it allows VERTEXCO to draw up statistics regarding the use of the Website. 


II. Methods of personal data collection:

These personal data are collected in the context of:

✓ Visiting the Website

✓ Collaboration with VERTEXCO

✓ Incoming and outgoing correspondence with VERTEXCO

✓ Visiting the registered office of VERTEXCO

✓ Creation of an account on the Website

✓ Requesting an offer

✓ Filling in the contact form on the Website

✓ Appealing on the services of VERTEXCO

✓ Exchanging business cards

✓ […]


All personal data, collected by VERTEXCO, are thus expressly and voluntarily provided by you.

Providing certain personal data is (sometimes) a requirement to be able to enjoy certain services (e.g. to gain access to certain parts of the Website, to subscribe to newsletters, to participate in certain activities and events). In this respect, it shall be indicated which data must be provided mandatory and which data is optional.

III. Use of personal data

VERTEXCO can use your personal data for the following purposes:

✓ Performance of the agreement with VERTEXCO (incl. follow-up thereof)

✓ Responding to questions (whether or not received through the contact form)

✓ Optimising the quality, management and content of the Website

✓ Drawing up an offer

✓ Follow-up after a meeting

✓ Creation of an account

✓ Creating statistics

✓ Providing support/assistance (e.g. in case of problems)

✓ Registration of visitors of VERTEXCO’s registered office

✓ Issuing invoices and the collection thereof

Processing takes place on the following legal grounds, as the case may be:

✓ You have given consent to the processing of your personal data for one or more specific purposes

✓ Processing is necessary for the performance of the agreement with VERTEXCO or in order to take steps at your request prior to entering into an agreement

✓ Processing is necessary for compliance with a legal obligation to which VERTEXCO is subject

✓ Processing is necessary in order to protect your vital interests or of another natural person

✓ Processing is necessary for the performance of a task carried out in the public interest

✓ Processing is necessary for the purposes of the legitimate interests pursued by VERTEXCO or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, which require protection of personal data (in particular when you are a child).


IV. Disclosure of personal data to third parties

VERTEXCO shall not disclose your personal data to third parties, unless it is necessary in the context of performing the agreement and optimisation thereof (including but not limited to maintenance, transport of deliveries, in light of database management). In this respect, your personal data may be disclosed to software providers, external (IT)-consultants, cloud partners, financial institutions, transport partners and/or other service providers.

If it is necessary that VERTEXCO discloses your personal data to third parties, the third party concerned is required to use your personal data in accordance with the provisions of this Privacy Statement.

Notwithstanding the foregoing, it is however possible that VERTEXCO discloses your personal data:

✓ To the competent authorities (i) if VERTEXCO is obliged to do so under the law or under legal or future legal proceedings and (ii) to safeguard and defend our rights

✓ If VERTEXCO, or the majority of its assets, are taken over by a third party, in which case your personal data – which VERTEXCO has collected – shall be one of the transferred assets

In all other cases, VERTEXCO will not sell, hire out or pass on your personal data to third parties, except when it (i) has obtained your permission to this end and (ii) has completed a data processing agreement with the third party in question, which contains the necessary guarantees regarding confidentiality and privacy compliance of your personal data.

V. Cross-border processing of personal data

Any transfer of personal data outside EEA to a recipient whose domicile or registered office is in a country which does not fall under the adequacy decision enacted by the European Commission, shall be subject of one or more of the listed EU-approved safeguards:

✓ Closing a data transfer agreement with such recipient, which shall contain the standard contractual clauses, as referred to in the 'European Commission decision of 5 February 2010 (Decision 2010/87/EC)'; and/or

✓ Binding corporate rules; and/ or

✓ Certification mechanisms.


VI. Storage of personal data

Unless a longer storage period is required or justified (i) by law or (ii) through compliance with another legal obligation, VERTEXCO shall only store your personal data for the period necessary to achieve and fulfil the purpose in question, as specified in the Privacy Statement under 'Use of personal data'.

VII. Your privacy rights

In light of the processing of your personal data, you enjoy the following privacy rights:

✓ Right of access to your personal data

✓ Right to rectification, completion or update of your personal data

✓ Right to delete your personal data ('right to be forgotten')

✓ Right to limit the processing of your personal data

✓ Right to transferability of your personal data

✓ Right to object to/oppose the processing of your personal data

If you wish to invoke your privacy rights please contact or complete the form for exercising your privacy rights and deliver it to VERTEXCO by email or post. 


VIII. Security of personal data

VERTEXCO undertakes to take reasonable, physical, technological and organisational precautions in order to avoid (i) unauthorised access to your personal information, and (ii) loss, abuse or alteration of your personal data.

VERTEXCO shall store all personal data, which it has collected onsite (on the local server or in physical form) or in the cloud with data centre(s) in the EU.

Notwithstanding VERTEXCO’ security policy, the checks it carries out and the actions it proposes in this context, an infallible level of security cannot be guaranteed. Since no method of transmission or forwarding over the internet, or any method of electronic storage is 100% secure, VERTEXCO is, in this context, not in a position to guarantee absolute security.

Finally, the security of your account will also partly depend on the confidentiality and complexity of your password. VERTEXCO will never ask for your password, meaning that you will never be required to communicate it personally. If you have nonetheless communicated your password to a third party – for example because this third party has indicated that it wishes to offer additional services - this third party shall have access to your account and your personal data via your password. In such cases, you are liable for the transactions which occur as a result of the use made of your account. VERTEXCO therefore strongly advises you, if you observe that someone has accessed your account, to immediately change your password and contact us.

IX. Update Privacy Statement

VERTEXCO is entitled to update this Privacy Statement by posting a new version on the Website whereby VERTEXCO will indicate the revision date at the top of the first page of this Privacy Statement. As such, it is strongly recommended to regularly consult the Website and the page displaying the Privacy Statement, to make sure that you are aware of any changes.

X. Other websites

The Website may potentially contain hyperlinks to other websites. When you click on one of these links, you may be redirected to another website or internet source that could collect information about you through cookies or other technologies. VERTEXCO does not bear any responsibility, liability or control authority over these other websites or internet resources, nor about their collection, use and disclosure of your personal data. You must check the privacy statements of these other websites and internet sources in order to be able to judge whether they act in accordance with the Privacy Legislation.


If you have questions and/or remarks about this Privacy Statement or the manner in which VERTEXCO collects, uses and/or processes your personal data, please contact us:

✓ Via e-mail:


✓ Via mail: 8930 Menen, Industrielaan 104 (to the attention of Mrs. Sofie Van der Looven).

In case you are not satisfied with the way VERTEXCO handled your questions and/or remarks or have any complaints about the way VERTEXCO collects, uses and/or processes your personal data, note that you have the right to lodge a complaint with the Data Protection Authority.